With our working from home culture still largely ever-present and together with our increasing reliance on technology and weak cyber security infrastructure training within companies, the threat of a data attack isn’t diminishing.

Whilst healthcare, education and financial services continue to be the main targeted industries for a data attack, other industries such as food and beverage, construction, utilities, entertainment and recreation are also seeing increased risks due to their expanded reliance on technology used to carry out processes with their businesses. This means that companies are often being affected by a data attack in many ways.

In a recent report by Kroll, it highlighted data breaches over many industries into four case trends:

  • Shift to remote home working
  • Evolution of ransomware
  • Rising impact of supply chain attacks
  • Stricter privacy regulations

Whilst eliminating risk in the first instance is a positive initial step towards being pro-active rather than reactive. Knowing what to do in the event of a data attack is also crucial to company’s brand and future survival. Pulling a team together to manage helps companies to get a handle on the situation so that they can learn from the data breach and move forward.

Following a data attack on a business, the following steps should be taken:

  1. Talk to IT department / supplier to define the problem and eliminate any further risk.
  2. Report the incident and inform all employees.
  3. Implement a customer care process. Notify customers and dedicate call centres and email responses to keep customers up to date.
  4. Create a PR response team to track all levels of media and respond accordingly to any reports in respect of the data attack.

To find out more preventing a data attack, please contact our GDPR data protection insurance team at Crendon Insurance. With years of experience in data protection and cyber attack insurance, we support companies who store, access, and manage data.

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