In recent research by Hubbed, it revealed that consumers want more control and flexibility in terms of online delivery, when shopping online with “54% of online shoppers want retailers to deliver parcels to a location that is open after hours which would easier collection”.

The COVID pandemic has certainly increased courier services to homes across the country. Sadly, some companies have taken the risk in leaving parcels on doorsteps which has led to an increased situation of doorstep theft.  On the other hand, with a rising number of people now working remotely from home, deliveries can be accepted more easily.  However, a good proportion of customers would prefer ‘click and collect’ services which give them far more flexibility to collect parcels when a time is good for them.

Parcel pick-up and drop-off known as (PUDO) networks often seen at fuel garages can offer this service which is ideal for the customer as are they regularly open late and offer after-hours services which are que free.

Offering a good business model in terms of online delivery for 2020

This comes at a time when shoppers eagerly begin planning their Christmas shopping for 2020 and with Black Friday 2020 fast approaching on 27th November, giving the consumer a freedom of choice with online delivery / click and collect options is key to staying ahead of other online retail competition.

The customer experience is fundamental, and this means offering understanding and choice through the whole purchase journey.  From search and placing an order through to receiving goods, the process should be seamless.

If you are operating as an online retailer then you will need online retail insurance protection for stock, dispatch, dropshipping and much more. To find out how we can help your business with online retail insurance, Amazon FBA insurance, dropshipping insurance and start-up business insurance, please speak to our online retail team or see our website for further details.

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