Despite concerns over the protection of customers, pubs and hospitality businesses have re-opened across the UK with a focus on data collecting amongst other methods to reduce the spread of COVID. To support the sector, government legislation has outlined that these types of businesses must capture customer details.  Using the form of a name and telephone number, individuals can be traced should there be another outbreak of COVID.  The details will be kept for 21 days and all visitors will be traced if an infection arises.

The preferred method for data collecting has not been outlined, however the government has encouraged businesses to use booking systems which are already in existence such as those used in the hair and beauty industry.

This type of data collecting raises two obvious issues. The first issue is that visitors to the premises could give false names and numbers to remain anonymous.  This means that tracing people should a breakout arise, could become far more difficult to track.  The second issue is that historically, many pubs and clubs don’t have this type of infrastructure in place to collect and store data as previous to COVID this was not necessarily or something that had to use and so becoming familiar with these types of systems could be a challenge for some.

Data Collecting processes could be rolled out across many industry sectors

Further to this, considerations for this type of data collecting could also be used amongst the business community and across other industry sectors to track the health of staff. With the implementation of social distancing and wearing of face coverings, temperature checks and sensing technology not only minimises risk of COVID within the workplace but could also offer valuable information which the government will want company owners to monitor and report back to in terms of the data.

To find out more about collecting data and how to store information safely, please contact our team at Crendon Insurance. We provide data collecting protection to businesses and organisations through our GDPR data protection insurance liability cover. Please contact us now for a confidential review of your data handling processes or see our website for further details.


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