A firm of insurance brokers recently had a new VOIP (Voice Over Internet Protocol – web hosted) telephone system installed in their offices to reduce call costs.  Fraudsters managed to use a piece of software to crack the password to the phone network and programmed the telephone system to repeatedly make calls to a premium rate number owned by them.

One month later, the firm was contacted by their telephone network provider to confirm that they had racked up a £25,000 worth of calls.  Despite confirming that they had been the victims of hacking, the telephone company insisted on payment of the outstanding bill.


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