Companies and individuals alike will be aware of phishing emails which have been circulating for some time now, but vishing is less well known.
Familiar phishing emails are often sent by scammers to lure email users into a false sense of checking accounts and banking through false links which look like they are sent from the providing company, only to find out that what they thought they were checking is not actually legitimate. Generally users these days are however, becoming more guarded in terms of phishing emails predominantly due to wider publicity around the topic.
Overall it seems that users have felt more protected with phone calls and texts; however it is an ongoing battle as usual as the hackers are doing everything that they can to be more convincing – Vishing is now the latest concern and operates in a similar sense of luring users into operating a false facility. This means that networks can be hacked when using the phone and especially where VOIP (voice over IP) is used in services like those provided by Skype. Scammers appear to be calling from a local number which encourages the phone user to pick up or they may even leave a message on a voice mail for phone owners to call back.
The main aim of Vishing is to encourage users to share private information such as contact details, banking information, birthdates, customer information and even phone numbers from a contact list.
With COVID still prevalent, many offices and their staff have become fragmented. Working remotely from home, communication between staff within much larger companies has proved challenging, especially when not all staff know one another – this accordingly means that workers are being falsely encouraged and tricked into handing over information.
Here at Crendon Insurance, we always recommend that staff should be made aware of the circumstances around this and that they should be trained into administer within cyber security regulation. When transferring money, giving bank details or any other private data, it is always worth questioning before carrying out the task. Put the phone down and then ring back from a different phone and double check the company phone number displayed in their marketing or on their website before making the call. Do not ring back the number that you have been given in a phone call or through a text. Finally, if you need to make a large payment to a new payee, then make a small deposit payment first to double check that all banking details are correct and that they payment sends and receives correctly.
For more information on how to protect your business against Vishing or any other cyber security related issues, please contact our team at Crendon Insurance. For smaller to much larger teams who are office based or operating under remote-homeworking, we provide cyber security insurance packages which cover cyber attack insurance, IT security insurance and GDPR data protection insurance, to protect companies and organisations from the likes of an inevitable hacking situation.
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